1. Introduction

Welcome to Guidance Connect, a web-based guidance management platform designed to support educational institutions and organizations in managing counseling appointments, counselor coordination, virtual counseling sessions, and administrative operations.

This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and your rights regarding your personal information.

2. Information We Collect

Account Registration

When creating an account, we collect the following information:

• Full Name
• Email Address

Appointment Information

Depending on the services used, the system may collect:

• Appointment Date and Time
• Appointment Mode
• Guidance Service
• Assigned Counselor
• Client Information
• Emergency Contact Information
• Reason for Appointment
• Counseling Concern
• Session Notes

3. How We Use Your Information

We use your information to create user accounts, schedule appointments, assign counselors, conduct virtual counseling, generate reports, improve system security, respond to inquiries, and comply with legal obligations.

4. Confidentiality

Counseling records are treated as confidential. Only authorized counselors and authorized administrators may access counseling information when necessary to perform their responsibilities.

5. Data Sharing

We do not sell, rent, or trade your personal information. Information may only be shared with authorized personnel, where required by law, or when necessary to protect the safety and security of users.

6. Data Security

Guidance Connect implements appropriate administrative, organizational, and technical safeguards, including secure authentication, role-based permissions, access controls, and regular maintenance.

7. Sessions and Essential Cookies

Guidance Connect uses essential session cookies provided by the Laravel framework to maintain secure user authentication, protect against cross-site request forgery (CSRF), and enable core platform functionality. These cookies are strictly necessary for the operation of the system.

Guidance Connect does not use third-party advertising cookies or tracking technologies for marketing or behavioral profiling.

8. Data Retention

Personal information is retained only for as long as necessary to provide guidance services, comply with institutional requirements, and satisfy applicable legal obligations.

9. Your Rights

Subject to applicable laws, you may request access to your personal information, request corrections, request deletion where legally permitted, withdraw consent, and inquire about how your information is processed.

10. Compliance

Guidance Connect is committed to complying with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

11. Contact Us

If you have questions regarding this Privacy Policy, please contact us at:

Email: guidanceconnect.support@gmail.com
Phone: +63 970 280 3748
Support Hours: Monday to Friday, 8:00 AM – 5:00 PM